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I have set my player to use ABR, however some viewers still report choppy playback.

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This could be due to viewer CPU limitations. Try enabling the option 'Switch based on dropped frames' for your video player. To do this, edit your video player from your 'Players' page and change the option 'Switch based on dropped frames' to 'yes' and the stream will drop to a lower bit rate if it starts detecting dropped frames.

Select adaptive bitrate streaming

I have set my player to use ABR, however some viewers still report choppy playback.

This could be due to viewer CPU limitations. Try enabling the option 'Switch based on dropped frames' for your video player. To do this, edit your video player from your 'Players' page and change the option 'Switch based on dropped frames' to 'yes' and the stream will drop to a lower bit rate if it starts detecting dropped frames.

Select adaptive bitrate streaming